Link Technology, School Lane, Frodsham, WA6 6PB, UK, Company Reg No: 15157860, hereafter referred to as "Link Technology" or "the Vendor"

 

Terms and Conditions - Business terms and conditions of sale (unless otherwise agreed in writing)

 

All orders for goods accepted by Link Technology (“the vendor”) are accepted subject to the following conditions which shall form part and govern the contract of sale. Acceptance of goods shall be deemed to be acceptance of these conditions of sale. Any term sought to be imposed by a purchaser either in a document or otherwise that conflicts with or adds to these conditions is not accepted. No agent or representative of the vendor has authority to vary these conditions unless accepted in writing by a director of Link Technology, hereinafter referred to as "a director".

 

1. Payment and Price

(a) The vendor reserves the right to vary the quoted price for the goods by upward additions in accordance with market conditions at the date of actual supply and the purchaser shall pay such additions in addition to the quoted price. Price Lists do not constitute an offer.

(b) All invoices are due for payment on the date shown on the invoice. Payment is to be made in sterling unless otherwise agreed in writing by a director.

(c) All overdue accounts will be charged, on a daily basis, commercial interest at 5% above the base rate of the Royal Bank of Scotland plc obtaining at the time, i.e.credit invoices

 

​2. Availability of Goods

The vendor will use its best endeavours to comply with the date named for dispatch or delivery which date is given and intended as estimate only and is not to be the essence of the contract. If owing to non-availability of the goods or any other causes beyond the vendor's control, the vendor shall be unable to effect delivery hereunder it shall be at liberty to determine the contract or part thereof by giving notice in writing to the purchaser.

 

3. Property and Risk

For so long as any amounts remain owing from the purchaser to the vendor (whether immediately due or not) title to the property of the goods shall remain in the  vendor and ownership will not pass to the purchaser until the vendor has received payment in full. In the event of the purchaser reselling the goods, if the vendor has not received all amounts owing to it, the purchaser shall account to the vendor for the proceeds of any such sale and meanwhile will hold all proceeds of such sale of such goods upon trust of the vendor until the vendor have received such amounts in full. The vendor shall have the right to trace all proceeds in accordance with the principles of R. v. Hallets Estates 1880 13CH.D96. At any time after the due date for payment from the purchaser to the vendor, and so long as such amounts have not been received by the vendor in full, the vendor, at the purchaser's expense, shall have the right to enter the purchaser’s premises and remove there from all goods which remain the property of the vendor.

 

​4. Design Variation

Whilst the vendor makes every effort to ensure that goods supplied correspond to in every respect with the sample, specification or description provided as the case may be, the vendor is not responsible for the minor variations in specification, in colour or other design features, and no such minor variation shall entitle the purchaser to rescind the contract or shall be the subject of any claim against the vendor by the purchaser.

 

​5. Claims

(a) No liability for any claim for damage or non-functionality shall be accepted unless the vendor is notified in writing by the purchaser within seven days of delivery. This period may be extended at the sole discretion of the vendor where the manufacturer's replacement policy exceeds this deadline.

(b) No liability for any claim for missing items such as manuals, etc. shall be accepted unless the vendor is notified in writing by the purchaser within seven days of delivery.

(c) No liability for any claim will be accepted in the case of goods differing in quantity or descriptions from the particulars given on the delivery note unless the vendor is notified in writing by the purchaser within seven days of delivery and the onus is on the purchaser to prove any shortage.

(d) In the case of active third-party on-site maintenance contracts, the purchaser accepts an obligation to use the services of the contracted third-party to resolve claims under clause 5(a).

(e) In the case of manufacturers who operate direct product support and returns procedures, the purchaser accepts an obligation to process their claim directly through the manufacturer.

 

6. Warranty

(a) The purchaser shall, unless otherwise, in writing, be responsible for all carriage, telephone, postal and other incidental charges incurred during the guarantee period.

(b) The guarantee/warranty period is 12 months return to base.

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​7. 14 day Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for refund. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at support@link-technology.co.uk. Please note that returns will need to be sent to the following address: Link Technology, Sharrow House School Lane, Frodsham, WA6 6PB, United Kingdom If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected. You can always contact us for any return questions at support@link-technology.co.uk. Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges Refunds The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@link-technology.co.uk

 

​8. Repair Procedures

Goods can be returned for repair after an RMA number has been issued by the vendor, conditional on:

(a) They are within the 12 month warranty period

(b) The client pays the carriage / insurance back to our factory (the warranty is return to base)

(c) If the product is found to be faulty (workmanship) or components, then Link Technology will repair and return the unit - Link Technology will pay for the carriage back.

(d) If the unit is NOT found to be faulty - a standard NFF fee of £40.00 to cover administration plus a carriage fee will be charged prior to return of the equipment

 

​9. Consequential Loss

The extent of the vendor liability to the purchaser for any default or breach whatsoever and howsoever arising shall in no case exceed the invoice value of the goods and the vendor shall in no circumstances whatsoever be liable to the purchaser in respect of any loss or damage, including - but not limited to physical or data loss, whether suffered by the purchaser or any customer of the purchaser and whether direct, indirect, consequential, or however else arising.

 

​10. Law

(a) If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceable of the remainder of the conditions.

(b) This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law

 

​11. Online Buyers

(a) The purchaser is responsible for deciding on the suitability of the goods offered for any particular purpose and for the consequences arising from modification of the goods. Descriptions are given in good faith, but the vendor does not guarantee their accuracy.

(b) Goods are subject to availability; the vendor will not be responsible for compensating the purchaser for any other losses, which may be suffered if the vendor does not supply the goods.

(c) Any dates specified for the availability of the goods are approximate only and the vendor shall not be liable for any losses, costs, damages, charges or expenses

caused by any delay for delivery of the goods.

(d) Each online account must nominate an administrator who must be authorised to act on behalf of the purchaser. They will be responsible for granting privileges to other users within their company. By granting a user the privilege to place orders, the purchaser is responsible for all orders placed by that user.

 

​12.  Glossary of Sales terminology as displayed on customer Quotation or Sales Invoice.

Goods - Supply of physical goods

Services - Supply on non-goods.

Setup -  One off charge for setup of process, may be repeated on each purchaser order.

NRE (Non Recurring Expenses) - Charges applied to provide a one off variation of standard Link Technology IP product to purchaser specification.

Tooling - One off charge for specific tools necessary to manufacture a custom product.

ODM (Original Design and Manufacture) - Charges applied to complete the design and setup of a exclusive purchaser product.

Exclusive - Determines that the product design paid under ODM terms is the exclusive property of the purchaser, although manufacturing and IP rights remain with the vendor.

Discount - Price reduction based on volume supply, or distributor margin.

Shipping - Cost of goods carried by Link Technology couriers.  Does not include local / import taxes at point of entry to purchaser region.

Lead time - Best estimate of time duration, from point of order to point of delivery.

 

​13. Protecting you identity.  Link Technology takes your privacy very seriously, please refer to our Privacy Policy if you need any further information.